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Becoming a Client service associate

Comprehensive Financial Solutions offers a career path as a Client Service Associate (CSA). The CSA is responsible for maintaining and enhancing the firm's high standards of service to its clients by responding to client requests and reaching out proactively to work with clients to achieve desired results. The CSA also assists the financial advisor by performing administrative duties, preparing paperwork, and conducting a high-level overview of account requests. This is a key position in supporting the firm's growth strategies and vision of exceptional service.

With CSA I, II and III positions, our firm can offer entry-level and senior positions. Our team is comprised of a variety of professionals who have begun their careers with us, while others have grown within our firm.

Our firm advocates for a strong company culture. We strive to work well as a team, offer a family-friendly environment and promote a healthy work-life balance. 

client service associate Responsibilities

CSA responsibilities include but are not limited to: 

  • Adhere to all compliance guidelines as issued through the Broker/Dealer and the securities industry - FINRA / SEC.

  • Maintain strict confidentiality and protection of client, firm and advisor sensitive data.

  • Receive incoming client calls, schedule appointments, handle client service requests and respond to email inquiries.

  • Ensure courteous and competent communication with clients, prospects and the general public.

  • Use office systems and equipment – printers, copiers, scanners, postage machine, phone system, etc.

  • Operate Windows based software including MS Word, Excel, Power Point, and Publisher.

  • Prepare, process, document and track all client paperwork as needed.

  • Update and maintain all data regarding: account registrations, investor profile data, etc.

  • Utilize CRM software and associated workflows.

  • Develop strategies to optimize the firm’s operational infrastructure and processes

  • Coordinate new client onboarding process and follow-up.

  • Follow client service model for contact and communications

  • Assist supervisory staff and financial advisors as needed.

  • Assist in projects as assigned.

  • Participate in training, meetings and conferences as appropriate.

  • Assist with client marketing events and seminars as needed.

  • Other duties as assigned.

Required Skills and Experience

CSA necessary skills include but are not limited to: 

  • Excellent oral, written, analytical, and problem-solving skills.
  • Excellent follow-up and follow-through capabilities.
  • Organized and detailed-oriented, while maintaining confidence and a positive, self-motivated attitude
  • Can multi-task in a fast-paced environment.
  • Ability to exercise good judgement, prioritize and resolve urgent client service matters.
  • Ability to work independently and with a team, with effective time management skills.
  • Professional attitude and appearance.
  • Proficiency with Windows based software including MS Word, Excel, Power Point, and Publisher.
  • Willingness to learn and demonstrate initiative to advance in the role.
  • Relevant financial services experience preferred but not required.
  • Passionate about client service and excellence.
  • Position is in-office at the firm's Salisbury, MD location.
  • Must be a team player: work well and professionally with others.
  • High school diploma/GED required; postsecondary education preferred

Successful completion of pre-employment background check and drug screen are required.

Competitive wages relative to education and work experience as well as paid time off and other benefit offerings.

To apply, send resume to Sandy@CFSfinancial.com.

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